Processing
1โ3 days
Business days before dispatch
Shipping policy
.kmse{
--blue: #2B71FF;
--blue-ink: #1A56D6;
--blue-soft: #EEF4FF;
--blue-deep: #1E4FC4;
--ink: #0A0A0A;
--muted: #475569;
--faint: #94A3B8;
--line: #E5EAF1;
--amber-bg: #FBF6EC;
--amber-br: #E7B457;
--white: #FFFFFF;
--sans: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
--serif: 'Fraunces', Georgia, 'Times New Roman', serif;
--mono: 'IBM Plex Mono', ui-monospace, SFMono-Regular, Menlo, monospace;
max-width: 760px;
margin: 0 auto;
padding: 4px 24px 90px;
font-family: var(--sans);
color: var(--ink);
font-size: 15px;
line-height: 1.7;
-webkit-font-smoothing: antialiased;
}
.kmse *{ box-sizing: border-box; }
.kmse p{ color: var(--muted); margin: 0 0 14px; }
.kmse p:last-child{ margin-bottom: 0; }
.kmse a{ color: var(--blue-ink); font-weight: 500; text-decoration: underline; text-decoration-color: var(--line); text-underline-offset: 3px; }
.kmse a:hover{ text-decoration-color: var(--blue); }
.kmse strong{ color: var(--ink); font-weight: 600; }
/* ---- company banner ---- */
.kmse-banner{
background: linear-gradient(135deg, var(--blue) 0%, var(--blue-deep) 100%);
color: #fff;
border-radius: 14px;
padding: 24px 26px;
margin-bottom: 40px;
box-shadow: 0 14px 30px -18px rgba(43,113,255,.55);
}
.kmse-banner h3{ font-size: 15px; font-weight: 700; margin: 0 0 12px; color: #fff; }
.kmse-banner p{ color: #DCE7FF; font-size: 13.5px; line-height: 1.65; margin: 0; }
.kmse-banner .kmse-blue{ color: #FFFFFF; font-weight: 600; }
/* ---- contents ---- */
.kmse-contents{
background: var(--blue-soft);
border: 1px solid var(--line);
border-radius: 14px;
padding: 22px 26px;
margin-bottom: 52px;
}
.kmse-contents .kmse-lbl{
font-family: var(--mono);
font-size: 11px; letter-spacing: .12em; text-transform: uppercase;
color: var(--blue-ink); margin-bottom: 14px;
}
.kmse-contents ol{ margin: 0; padding: 0; list-style: none; columns: 2; column-gap: 32px; }
.kmse-contents li{ margin-bottom: 8px; font-size: 13.5px; break-inside: avoid; }
.kmse-contents li a{ color: var(--muted); text-decoration: none; font-weight: 500; display: inline-flex; gap: 8px; }
.kmse-contents li a:hover{ color: var(--blue-ink); }
.kmse-contents li a .kmse-n{ color: var(--faint); font-family: var(--mono); font-size: 12px; min-width: 18px; }
/* ---- sections ---- */
.kmse-sec{ padding: 30px 0 8px; border-top: 1px solid var(--line); }
.kmse-sec:first-of-type{ border-top: none; }
.kmse-eyebrow{
font-family: var(--mono); font-size: 11px; letter-spacing: .12em;
text-transform: uppercase; color: var(--blue); margin-bottom: 8px;
}
.kmse-sec h2{
font-family: var(--serif);
font-size: 24px; font-weight: 600; letter-spacing: -.01em;
color: var(--ink); margin: 0 0 18px; line-height: 1.2;
}
.kmse-sub{ font-size: 13px; font-weight: 700; color: var(--ink); text-transform: uppercase; letter-spacing: .04em; margin: 22px 0 8px; }
.kmse-sec ul{ margin: 0 0 14px; padding-left: 20px; color: var(--muted); }
.kmse-sec ul li{ margin-bottom: 6px; }
.kmse-sec ul li strong{ color: var(--ink); }
/* ---- callouts ---- */
.kmse-note{
background: var(--amber-bg);
border-left: 3px solid var(--amber-br);
border-radius: 0 8px 8px 0;
padding: 14px 18px; margin: 16px 0;
font-size: 14px; color: #6B5A2E;
}
.kmse-note strong{ color: #4A3D1A; }
/* ---- shipping rates table ---- */
.kmse-table{
margin: 8px 0 4px;
border: 1px solid var(--line);
border-radius: 12px;
overflow: hidden;
}
.kmse-table table{ width: 100%; border-collapse: collapse; font-size: 13.5px; }
.kmse-table thead th{
background: linear-gradient(135deg, var(--blue) 0%, var(--blue-deep) 100%);
color: #fff; text-align: left; font-weight: 600;
padding: 12px 16px; font-size: 12px; letter-spacing: .04em; text-transform: uppercase;
}
.kmse-table tbody td{ padding: 12px 16px; border-top: 1px solid var(--line); color: var(--muted); }
.kmse-table tbody tr:nth-child(even){ background: #FAFBFD; }
.kmse-table tbody td:first-child{ color: var(--ink); font-weight: 500; }
.kmse-price{
display: inline-block; background: var(--blue-soft); color: var(--blue-ink);
font-weight: 700; font-size: 12px; padding: 3px 10px; border-radius: 100px;
}
/* ---- 3-column delivery breakdown ---- */
.kmse-window{
display: grid; grid-template-columns: repeat(3, 1fr);
border: 1px solid var(--line); border-radius: 12px; overflow: hidden; margin: 8px 0;
}
.kmse-window .cell{ padding: 18px 16px; text-align: center; border-left: 1px solid var(--line); }
.kmse-window .cell:first-child{ border-left: none; }
.kmse-window .cell .lbl{ font-family: var(--mono); font-size: 10.5px; letter-spacing: .1em; text-transform: uppercase; color: var(--faint); margin-bottom: 6px; }
.kmse-window .cell .big{ font-family: var(--serif); font-size: 22px; font-weight: 600; color: var(--blue-ink); margin-bottom: 4px; }
.kmse-window .cell .desc{ font-size: 11.5px; color: var(--muted); line-height: 1.4; }
/* ---- legal contact table ---- */
.kmse-legal{ margin-top: 24px; border: 1px solid var(--line); border-radius: 12px; overflow: hidden; }
.kmse-legal-head{
background: linear-gradient(135deg, var(--blue) 0%, var(--blue-deep) 100%);
color: #fff; font-size: 12px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; padding: 14px 20px;
}
.kmse-legal dl{ margin: 0; }
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.kmse-legal dt{ color: var(--faint); font-size: 13px; }
.kmse-legal dd{ color: var(--ink); font-size: 13.5px; margin: 0; font-weight: 500; }
.kmse-legal dd a{ color: var(--blue-ink); }
@media (max-width: 640px){
.kmse-contents ol{ columns: 1; }
.kmse-legal .row{ grid-template-columns: 1fr; gap: 2px; }
.kmse-window{ grid-template-columns: 1fr; }
.kmse-window .cell{ border-left: none; border-top: 1px solid var(--line); }
.kmse-window .cell:first-child{ border-top: none; }
.kmse-table{ overflow-x: auto; }
.kmse-sec h2{ font-size: 21px; }
}
Contents
- 01Order processing time
- 02Shipping rates & delivery times
- 03Total delivery time
- 04Order tracking
- 05Customs, duties and taxes
- 06Delayed or lost shipments
- 07Remote areas & islands
- 08Multiple packages
- 09Incorrect shipping address
- 10Order cancellation
- 11Contact us
Section 1
Order processing time
All orders are subject to a processing period before they are shipped. Orders are processed on business days only (Monday through Friday, excluding public holidays).
Order processing takes between 1 and 3 business days from the date of purchase. Orders placed on weekends or public holidays will begin processing on the next available business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment in real time.
Processing time is separate from transit time. Your total delivery window begins from the dispatch date, not the order date.
Section 2
Shipping rates and estimated delivery times
We charge a simple flat shipping rate of $3.99 on every order, to every destination worldwide. Delivery times below are estimates measured in business days from the date of dispatch.
| Country / Region | Method | Shipping | Estimated delivery |
|---|---|---|---|
| United States | Standard Tracked | $3.99 | 7โ18 business days |
| United Kingdom | Standard Tracked | $3.99 | 5โ14 business days |
| Canada | Standard Tracked | $3.99 | 7โ18 business days |
| Australia | Standard Tracked | $3.99 | 7โ18 business days |
| New Zealand | Standard Tracked | $3.99 | 7โ18 business days |
| Europe (EU) | Standard Tracked | $3.99 | 7โ18 business days |
| Rest of World | Standard Tracked | $3.99 | 10โ25 business days |
* Estimated delivery times are calculated from the date of dispatch and do not include the order processing period (1โ3 business days).
Section 3
Total delivery time
Your total delivery window consists of two separate periods:
Transit
7โ18 days
Business days after dispatch (most destinations)
Total estimate
8โ21 days
Business days from order to delivery
Example: If you place an order on a Monday, your order may be dispatched by Wednesday or Thursday of the same week. You can then expect delivery within 7โ18 business days from that dispatch date.
Section 4
Order tracking
Once your order has been dispatched, you will receive an automated email containing:
- Your tracking number
- A link to track your shipment
- The estimated delivery window
You can also track your order at any time by visiting the Track Your Order page on our website and entering your order number and email address.
Please allow up to 48 hours after receiving your tracking number for the carrier's system to update with your shipment's information. This is normal and does not indicate a problem with your order.
Section 5
Customs, duties and taxes
hikesmartly ships internationally from our fulfilment centres. Your order may be subject to import duties, customs taxes, and clearance fees imposed by the destination country.
Important: Any customs duties, import taxes, or clearance fees are entirely the responsibility of the customer and are not included in the order total or shipping cost. hikesmartly does not collect or reimburse these charges.
We have no control over customs processes and cannot predict which orders will be subject to inspection or additional charges. We recommend contacting your local customs office for more information before ordering. Customs processing may add time to your estimated delivery window; hikesmartly is not responsible for delays caused by customs processing.
Section 6
Delayed or lost shipments
While we make every effort to ensure your order is delivered within the estimated timeframe, delivery dates are estimates and cannot be guaranteed. Factors outside our control โ including carrier delays, customs clearance, adverse weather conditions, or force majeure events โ may affect delivery times.
What to do if your order is delayed
If your order has not arrived within 30 business days of the estimated delivery date, please contact us at support@hikesmartly.com with your order number. We will investigate the matter promptly and work with the carrier to locate your shipment.
Lost in transit
If a shipment is confirmed as lost by the carrier, we will offer you a full replacement or a complete refund โ whichever you prefer โ at no additional cost.
Please contact us before filing a payment dispute with your bank. We can resolve lost or delayed shipments quickly and fairly.
Section 7
Remote areas and island destinations
Delivery to remote areas, islands, rural regions, or destinations with limited carrier access may take longer than the estimated times shown in Section 2. This includes, but is not limited to:
- Remote rural addresses
- Island territories and offshore locations
- Areas with restricted or limited postal infrastructure
- Military or diplomatic addresses
hikesmartly is not liable for extended transit times caused by geographic remoteness or limited carrier availability.
Section 8
Multiple packages
For logistical or inventory reasons, items within the same order may occasionally be shipped in separate packages and may arrive on different dates. If this occurs:
- You may receive multiple tracking numbers
- Each package can be tracked independently
- We will notify you by email if your order is being shipped in multiple parts
You will never be charged more than the single flat $3.99 shipping rate, even if your order ships in multiple packages.
Section 9
Incorrect shipping address
It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate, complete, and correctly formatted. hikesmartly is not responsible for orders that are delayed, undeliverable, or lost due to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address immediately after placing your order, please contact us as soon as possible at support@hikesmartly.com with your order number. We will do our best to make the correction before the order is dispatched. However, we cannot guarantee changes once processing has begun.
If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment. Additional shipping costs may apply.
Section 10
Order cancellation
You may request to cancel your order before it has been dispatched. To request a cancellation, contact us as soon as possible at support@hikesmartly.com with your order number and the subject line "CANCEL ORDER โ [your order number]".
Once your order has been dispatched, it can no longer be cancelled. If you no longer wish to keep the item, please wait to receive it and then follow our Refund & Return Policy.
Approved pre-dispatch cancellations will receive a full refund within 5 business days to the original payment method. No cancellation fee applies.
Section 11
Contact us
If you have any questions about your shipment or this Shipping & Delivery Policy, please contact our customer support team. We aim to respond to all enquiries within 1โ2 business days.
Customer Support โ hikesmartly
CompanyKMSE LTD (trading as hikesmartly)
Registered inEngland and Wales
Registered officeLondon, United Kingdom
Phone +44 7537 105737
Support hoursMonday โ Friday, 9:00 AM โ 6:00 PM GMT
Response timeWithin 1โ2 business days
Track your orderhikesmartly.com โ Track Your Order